Back to NewsJames Benham, Co-Founder, CEO, JBK, and author of Be Your Own VC, writes:
If you lead a workers’ comp program today, you don’t need one more vendor pitch to know the landscape is changing. You’re hearing about AI intake, automated medical summaries, predictive triage, and new dashboards almost every week. At the same time, your claims teams are handling more complexity per claim, aging workers, co-morbidities, psychosocial factors, even as lost-time frequency continues its long downward trend...
When you run a workers’ comp program, your long-term vendors are, in practice, partners. They may not sit on your cap table, but they influence your workflows, your data, and the day-to-day experience of injured workers and adjusters for years. You shouldn’t choose them quickly.
The Workers’ Compensation Research Institute (WCRI) recently published “Artificial Intelligence in Workers’ Compensation: An Overview of Promises and Challenges,” based on interviews with leaders from insurers, employers, providers, worker advocates, and regulators. One theme in that report is that AI’s value depends heavily on governance and alignment: how it’s implemented, how transparent it is, and how well it supports, not undermines, the mission of helping injured workers recover and return to work.
This report shows that finding the right partner is a test of partnership. A strong vendor partner in workers’ comp looks less like a faceless software company and more like an extension of your team. They spend time understanding your jurisdictional footprint and how your people actually work.
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Read Benham's full article here. And visit the page for our study of AI in Workers' Compensation for more information on that topic, including details on how to download a copy!
