James Benham, CEO of technology and consulting firm JBK, writes for WorkersCompensation.com:

In some claims offices, AI now writes the first claim note, flags high-risk files, and even summarizes doctor reports, before the adjuster picks up the phone. AI in workers’ comp is no longer experimental; it’s operational...

...What AI should not replace here is the first human contact. Research summarized by Workers Compensation Research Institute (WCRI) and others shows that injured workers often seek attorneys not because they’re afraid of being fired. They believe their employer questions the legitimacy of the injury or thinks their claim has been denied. Those are communication failures, not legal inevitabilities. AI can help capture what happened. The adjuster helps the worker understand what happens next. 

You can read Benham's full analysis here.  The WCRI studies he cites include "Avoiding Litigation: What Can Employers, Insurers, and State Workers’ Compensation Agencies Do?" (2010) and our more recent report on "Impact of Attorney Representation on Workers’ Compensation Payments."

Also of interest here is WCRI's own work on AI in workers' comp.: "Artificial Intelligence in Workers’ Compensation: An Overview of Promises and Challenges."  Click the links for more information on all of these reports, including how to get a copy!