Michael Stack of Amaxx Risk Solutions writes:

When employers talk about building a best-in-class workers’ compensation program, they usually jump straight to processes, vendors, adjusters, or metrics. But the true backbone of litigation avoidance comes down to three deceptively simple principles: Trust. Care. And a Hard Line.

(Read his full analysis here.)

In discussing this issue, he cites WCRI's study on the Impact of Attorney Representation on Workers’ Compensation Payments.  You can find more information on it, including details on how to get a copy for yourself, elsewhere on our website!